Faq

FAQ

1. When will my order ship?
We will ship the order within the next 1-3 business days after receiving the payment.

2.How long before I receive my order?
It will take about 7 to 15 business days, depending on your delivery address and the shipping method.

3.What's the cancellation policy?
You can cancel your order before it is shipped; however, please note that a cancellation fee will apply. The cancellation fee varies based on the order amount (the payment transaction fee and/or currency exchange fee).

4.Can I request a return or exchange?
Shipping fees are not refundable once the order has been shipped.
Our Refund Policy for paid purchase product lasts 7 days after delivered. If 7 days have gone by, unfortunately we cannot offer you a refund or exchange.
If you want to get a refund and return the product, please send a message as soon as possible after receiving the product to service@hapgobli.com and we'll guide you through the process.

5.Is it possible to get free shipping?
Shipping rates are automatically calculated at checkout.

Q: When will my order ship?

We will shipthe order within the next 1-3 business days after receiving the payment.